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Customer Satisfaction is of utmost importance to us and we would like to address this. We work with the best retail partners selling our products in more than 120 countries. In order to do this it’s important we follow
all of their standards. In general we have pre-made arrangements with our retail partners to replace products that you consider faulty. As such, if you are looking for a product replacement or full refund, please
pursue this with the retailer you purchased from. Remember, take your proof of purchase with you!
If for any reason you are not able to return the item to the store please submit the following information:
Many of our toys are shaped by the creative minds of dreamers and innovators from all
over the world. We welcome new ideas and cherish new relationships with inventors like
you! Do you think you have a groundbreaking, unique toy idea for ZURU? We would love to
here from you!