Thank you for get in touch! We take Customer satisfaction very seriously, so hopefully this page can help you to solve your problem. If your new ZURU item isn’t perfect we want to address this, in general we have pre-made arrangements with our retail partners to replace products that you may consider faulty. As such please return your product back to the retailer you purchase it from for a replacement or a full refund. Remember to take with you the proof of purchase. If for any reason you are not able to return the item to the store please submit the following information: Name of the item (required) Item Number (back or button of the packaging) Barcodes Proof of purchase Detailed photos of the original packaging and items you might consider defective Describe any faults in as much detail as possible so we can follow up with our Quality Department(required) Number of items that you purchase Store where you purchase the item in question Date codes Customer information Your First Name * Email * Mobile Phone * Your Country * Street address * Your Last Name * Post Code* Phone Number* Your City* Address2 * After receiving all of your information please note it may take 4 to 5 weeks for your item to be processed and to reach its destination. ZURU reserves the right to issue replacements at its discretion. Products must have been purchased within the last 6 months. Without the proof of purchase we will be unable to process the replacement.